Account Support
The information you need to get your account back up and running smoothly.
We are here to help you get things back into order again, whether it is just changing some contact information or you need help with your credit.
Please check the topics below or get in touch with your Account Specialist or our Customer Support Team on 0370 6000288.
I don't have sufficient credit
If you have an mfldirect account but don't have any credit, please get in touch with the Customer Support Team on 0370 600 0288, or send us an email at customersupport@mfldirect.co.uk to see how we can help.
I don't currently have any credit
If you have an mfldirect account but don't have any credit, please get in touch with the Customer Support Team on 0370 6000 288, or send us an email at customersupport@mfldirect.co.uk to see how we can help.
I need to update my dealership's contact details
If you need to advise us of any changes, please contact your Account Specialist or call our Customer Support Team on 0370 6000288.
I need a V5C for my purchases
From the 27 May 2020, we started sending out V5Cs again, so you can expect to receive your documents from any future sales in the usual way.
We are also now posting any V5Cs we could not send due to the lockdown. If you have bought a vehicle after our last day of posting prior to lockdown (Monday 23 March), we will send you your V5C shortly.
We are currently picking and sending high volumes of V5Cs and, due to our distancing measures we have in place in the office, we are on reduced staffing levels. This means that while we previously have removed the yellow slip from the V5Cs, for the time being we will be sending them out with the yellow slip still attached.
You don’t have to do anything with these slips, as we will be in the process of putting the vehicle into trade. Simply remove and destroy it as you would any sensitive document.
I am trying to buy at 9am or 2pm, but I get an error message
The time our cars become available to buy is based on our online server times of 9am and 2pm. If your device’s clock is out of sync with that time by minutes, you may have experienced issues when attempting to purchase vehicles.
We have adjusted our publication countdown timers to sync to your device’s clock. This means that you’ll see the correct countdown time relative to your device’s time, and you’ll know exactly when you can buy our cars.
To get the best experience we do recommend that you access your device’s setting and re-synch your clock, so that your clock matches the online server.
Sync date and time manually on Windows 10 using Settings
- Open Settings on Windows 10.
- Click on Time & Language.
- Click on Date & time.
- Under the “Synchronize your clock” section, click the Sync now button.
- On your Mac, choose Apple menu
- System Settings, click General in the sidebar
- Click Date & Time on the right. (You may need to scroll down.)
- Set the date and time automatically or manually