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Making a Claim

Our cars are not always in the condition we’d like them to be, so making a claim with mfldirect should be as easy as possible.

Built in consultation with dealers, our brand-new claims application has streamlined the process and will get you to the outcome faster.

Log in to claim

You will now need to log in to your mfldirect account to make a claim, so you can use the helpful new features that make Claims work around you and your busy day:

  • Save your claim– save draft claims and update them at a time that suits you.  If you need to step away, you won't lose your progress. 
  • Update your claim- If we need any further information, you can easily add it and update your claim.
  • Track your progress – you'll know when we are going to review your claim, and you'll see how your claim is progressing in real-time.
  • Add images and videos –you can drag and drop videos and images from your desktop, or add them to your claim straight from your phone.
  • See your claims history – all your important claim information is now in one place, and you can download PDFs for your own records when you need them.

You'll see a reason for every decision we make and, if you are claiming for multiple areas of damage, you can check in to see which areas have been approved, if there are any we can’t support and which areas we are still reviewing and have requested more information.

Are you ready to claim?

Log in to mfldirect with your usual details, click mfldirectDealer at the top of the screen and finally Claims in your Dealer Dashboard, to start you claim.

If you need any further help, the information in this section will help make sure you have everything you need to submit a complete claim that we can process quickly.